At Timelistic, customer satisfaction is our priority. We carefully inspect all products before shipping to ensure quality and accuracy. However, if you are not fully satisfied with your purchase, we offer a limited return policy under the conditions outlined below.
Eligibility for Returns
We offer a 48-hour return window from the time your order is delivered. To be eligible for a return, the watch must be:
- Unused and unworn
- In its original condition
- With original packaging, tags, and accessories intact
- Accompanied by proof of purchase (order number or invoice)
Non-Returnable Items
Returns will not be accepted in the following cases:
- The product shows signs of use, damage, or wear
- Packaging or accessories are missing
- Return request is made after 48 hours of delivery
- Damage caused by misuse, water exposure beyond specifications, or mishandling
Refund Process
Once your returned item is received and inspected, we will notify you regarding approval or rejection of the return.
- Approved refunds will be processed within 7–10 business days
- Refunds are issued via the original payment method or store credit, depending on the order type
Shipping charges are non-refundable, unless the return is due to an error on our part.
How to Request a Return
To initiate a return, please contact our support team within 48 hours of delivery by providing:
- Order number
- Reason for return
- Clear images or video of the product (if required)
Our team will guide you through the next steps.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately within 48 hours of delivery. After verification, we will assist you with a suitable resolution.
Contact Information
For any questions regarding our Return Policy, feel free to reach out to us:
- 📧 Email: Info@timelistic.com
- 📱Phone: +92-3318905253
